Desktop Support Technician St Louis MO location onsite
New Jersey
Desktop Support Technician St Louis MO location onsite
Full Time • New Jersey
Role: Desktop Support Technician
Location: Onsite - St Louis, MO 63118
Pay: $30/hr W2
BGV Initiated
Experience: 7+ years
Top Skills:
1. Customer Service with ITSM knowledge
2. Deskside support experience and walk-in support experience
3. White Glove Support experience
4. Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
5. Conf room support experience and should be able to help setting up events.
Job Summary:
Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.
Job Description/ Responsibilities:
• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
• White Glove support: should have experience on white glove support. Handling VIPs
• Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Location: Onsite - St Louis, MO 63118
Pay: $30/hr W2
BGV Initiated
Experience: 7+ years
Top Skills:
1. Customer Service with ITSM knowledge
2. Deskside support experience and walk-in support experience
3. White Glove Support experience
4. Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
5. Conf room support experience and should be able to help setting up events.
Job Summary:
Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.
Job Description/ Responsibilities:
• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
• White Glove support: should have experience on white glove support. Handling VIPs
• Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Compensation: $25.00 - $30.00 per hour
WELCOME TO IPOLARITY LLC
IPolarity LLC. is a Professional Services firm composed of highly trained professionals with a wide range of experience in various industries. We provide our clients in key industry verticals with focused expertise in IT Solution, Application Development, Application Maintenance, Testing services and Systems Integration. IPolarity LLC integrates expert industry knowledge, process and technology frameworks, strong partnerships, and a reliable work force to provide strategic solutions that generate sustainable results. We are able to leverage our expertise via a flexible delivery model, which includes onsite and offsite resources.
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